No hot water—or water where it should not be? Start here.
Shut off the water or energy source if it is safe to do so, then call. We will help you identify the next safe step and the earliest available service path.
If the tank is actively leaking
Do not touch wet electrical equipment. If you can reach the water shutoff safely, close it, move belongings away from the leak, and call for guidance.
- ✓Keep clear of wet electrical equipment
- ✓Close the water supply only if safely accessible
- ✓Do not relight or restart equipment
- ✓Photograph visible damage once the area is safe
What happens next
The service path depends on the failure, equipment condition, and when the call arrives. We answer Monday–Friday 7am–5pm and Saturday 7am–3pm; call for the earliest available visit, or send the form any time and we will text you ASAP.
- ✓Phone triage
- ✓Earliest available visit
- ✓Repair-versus-replacement assessment
- ✓Flat-rate scope before work
If our workmanship causes a problem, we'll fix it.
Qualifying work includes a 5-year labor guarantee, applicable parts coverage, and insured service. Coverage, parts coverage, and exclusions are provided in writing before work begins.
Flat-rate price before work begins. No work starts without your approval.
Tell us what is going on at your place.
Share the basics and we’ll route the request to the right service line. We'll text you ASAP to continue the conversation, then a One Line specialist will reach out as soon as possible.
- ✓Flat-rate scope before work
- ✓Electrical, HVAC, and water-heater team
- ✓Denver metro service area